RIGHT TO INFORMATION ACT, 2005

17 items (manuals) prescribed in clause (b) sub-section 1 of section 4 which every public authority is required to publish within one hundred and twenty days from the enactment of the Act

I. Particulars of organization, functions & duties Indian Railway Catering and Tourism Corporation Ltd (A Government of India Enterprise) . has been set up by the Ministry of Railways with the basic purpose of hiving off entire catering and tourism activity of the railways to the new Corporation so as to professionalise and upgrade these services with public-private participation. Rail based Tourism in India will be the specific vehicle for achieving high growth in coordination with state agencies, tour operators, travel agents and the hospitality industry. A dynamic marketing strategy in association with public and private agencies, tour operators, transporters, hoteliers and local tour promoters is on the anvil. Indian Railways span global volumes in hospitality and catering sectors with services provided to 13 million passengers everyday.

"Enhance customer services and facilitation in railway catering, hospitality, travel and tourism with best industry practices".

Objectives: (1) To be a customer friendly company through constant innovation, technology driven and human resource development.
(2) Optimise resources, increase manpower productivity through quality product vending and innovative marketing strategies.
(3) Upgrade and consolidate catering services in the organized sector.
(4) Expand areas of core competencies, enhance business opportunities through efficient public - private partnerships to maximise generation of resources.
(5) Imbibe strong and ethical work culture through teamwork, build and reposition Indian Railways in the emerging services sector.
(6) Evolve high standards of business ethics, quality management and effective cost control measures.
(7) Concern for the environment and heritage.

II. Powers and duties of Officers and employees
IRCTC Ltd. is registered under the Companies Act, 1956 and operates as a Public Sector Enterprise under the administrative control of the Ministry of Railway The powers of company officials have been defined in the "Schedule of Powers". The duties are assigned from time to time depending upon their cadre & department in which they are posted.
III. Procedures followed in the decision making process including channels of supervision and accountability.
This is as per organizational hierarchy & organization Structure
IV. Norms set by IRCTC for the discharge of its functions
It is as per the mission & objectives of the company.
V. The rules, regulations, instructions, manuals and records, held by IRCTC or under its control or used by its employees for discharging its functions
IRCTC follows rules/regulations approved for implementation in the company. Some of the important documents for this purpose are:
Memorandum of Association and Articles of Association
HRD policies & Rules.
CVC /DPE/DOPT & other Govt. Instructions

VI. Statement of the categories of documents that are held by IRCTC or under its control IRCTC holds the commercial & operational documents related to the business operations of the company as well as data of its employees.

VII. The particulars of any arrangement that exists for consultation with or representation by the members of the public in relation to the formulation of its policy or implementation thereof IRCTC Ltd. is a Central PSE under the administrative control of the Ministry of Railway & is registered under the Companies Act. The Company has constant interaction with Indian Railways/Govt. Departments/Committees. CVC /DPE/DOPT & other Govt. Instructions are guiding factors for formulation of its policy or implementation thereof.